Comments on: Online PR – Crisis Communications

By: Online PR with Mulley Communications « nessy productions

Online PR with Mulley Communications « nessy productions — Sun, 13 Jun 2010 18:32:09 +0000

[...] Crisis Communications [...]

By: Irish Pork, and how not to manage an online communications crisis | Maximise Blog

Mon, 12 Apr 2010 23:50:21 +0000

[...] Damien went on to apply this to what a business should do if it finds itself in the middle of a bad publicity storm, in a series of steps, and it’s recommended reading for anyone in business. [...]

By: 20 Ways to Build Trust Online (Nearly…) « Brendan Hughes, talking about the Internet in business and society in Ireland

Sat, 30 Jan 2010 20:41:59 +0000

[...] 11. Engage with negative feedback on social media and discussion forums. We are all using these as sources of information and there are opportunities for businesses to address customer complaints and turn them into positives by being seen to be responsive. Damien has an excellent post on how transparency and responsiveness can really help to rebuild trust when an online crisis happens. [...]

By: Security Watch » Blog Archive » Boards.ie Hacked

Security Watch » Blog Archive » Boards.ie Hacked — Mon, 25 Jan 2010 23:15:12 +0000

[...] the communications throughout the event. Damien Mulley has a good post on the whole area of crisis communication, a key element many overlook in their incident response plans. I was also interviewed on the late [...]

By: Mulley Communications Online PR Course | Activate: Internet Marketing Ireland

Mon, 25 Jan 2010 16:31:19 +0000

[...] Crisis Communications – the one we all hope not to have to use but the one it’s most critical to get right. [...]

By: Padraig McKeon

Padraig McKeon — Sun, 24 Jan 2010 19:50:58 +0000

Firstly the Boards.ie work was excellent and fully credit to all involved.

Coming from the perspective of working 20 plus years on crisis communications, I’d agree generally with all the post but the interaction and overlap between new real time media and the reponse of and through more established ‘institutional’ formats merits more attention.

It is a good thing that the impact of new media is waking people (companies mainly) up to the reality of needing to know what is being said about them on any given day yet there is still, in my experience, a limited acceptance of, and planning for, the almost certainty that the online response will lead the direction of mainstream media coverage which still has the biggest bearing on public impression.

This is top of mind today as I watched recording last night of that TV production by @patomahony2 – ‘Ireland’s greatest hits 2009′ – which looked at the stories we searched and referenced last year. In particular it touched on how the online reaction in part set the tone for mainstream media reaction to Hudson river crash and in Ireland the LUAS/Dublin Bus crash.

As a general point don’t think Ireland is particularly well set up for crisis response