Google Analytics Training Course – Dublin July 8th 2014


Google Analytics Training Course in Dublin

The next Google Analytics training course will be in Dublin on July 8th, this will be the last analytics course until September.

Only 3 places are left on this course.

After attending this Google Analytics workshop you’ll have:

  • A clear understanding of the important metrics to look for in a Google Analytics account
  • A demonstration of how you can set-up and use goals and funnels in your own account to assess visitor quality
  • Tips on how to produce better reports that contain actionable insights which you can use to power your business.

Pricing:
€147 if you pay by June 27th, €167 for payment after that. Payment required in advance for all training courses.
Book this course now to start putting your website data to good use.

Google Analytics Training Course Detail

Are you swimming in a sea of data? This course will leave you with a clear understanding of how to get the most out of your Google Analytics account.

It will start with walk through the interface, this includes showing you how you can remove your own traffic from your Google Analytics reports before an overview of the account metrics- so right from the start you’ll know your bounce rate from your conversion rate. Before going into individual reports we’ll concentrate on the one factor that is commonly cited as the reason why most companies fail at web analytics: goal setting.

This course will walk you through step-by-step how to identify, set-up and manage website goals in your Google Analytics account so each participant walks away with goals (and possibly funnels) injected into their account and ready to use.

What does this mean? It will help you identify the good quality traffic from the poor quality traffic so you can use the reports to get more quality traffic back to your website.

After goal setting you will be given a deep-dive into the main Google Analytics reports and learn how to look for and use actionable insights over vanity metrics through better customer segmentation.

Your trainer is Joanne Casey who has many years of experience in Google Analytics.

Date and Time:
1.45pm until 5pm on July 8th

Location
Dublin City Centre

Book this course now so you know more about your website visitors.

Digital links – Monday January 13th 2014

Why not get rid of some of your fans? Maybe a lot of the ones? Highly interesting post from John Bell on this. Real fans versus those there for a freebie debate coming back again.

Facebook can now tell of those who saw your FB ad (not just those that clicked), who purchased something in a physical store. In the store! jumping from the digital to the physical.

Facebook is also the number two ad network in the world now. Google is number 1.

Just read ALL of these.

(PDF). The Social Media Policy from the HSE is quite good and full of common sense.

Jeremy Waite’s social strategy for 2014.

P.O.S.T. People Objectives Strategy Technology.

Facebook ads, like growing crops. This guy suggests highly targeted and lots of ads. Or something.

Your Digital NCT

Mulley Communications does training courses and consultancy around strategy. Sign up to the courses list or our mailing list.

If you want to start being serious about digital in 2014 and it’s a good idea to be so, then you need to up your game. Digital is going to get harder and harder in 2014, the easy days are gone, so you need to be more efficient and strategic about what you do.

So here’s a checklist on what you ought to be aware of. Pick one area to concentrate on or all. This is not a definitive list. (That gets me out of getting into trouble)

Overall Digital:
Are you mobile first in all things digital?

Website:

  • Is your website mobile first?
  • Make your website responsive by re-designing it or adding some responsive plugins to it.
  • If you can’t make it responsive, then have elements that allow the site to perform while being viewed on a mobile e.g. your number in text on the front page, same with email. No crappy contact forms.
  • Do you have a content and search optimisation plan?
  • Do you have Google Analytics or something better installed?

Facebook:

  • Learn about Edgerank.
  • Forget Page likes, the most important thing is your reach. How many people actually see any update of yours? It is less and sometimes WAY less than the number of likes.
  • What is your post engagement rate? How many people click on your post or Like it or share it or comment on it? The more people that engage with your updates, the more signals Facebook gets to keep sending your updates to your fans on the Page. Engagements are very low? Your reach is going to go down and down over time.
  • Are you updates short to be seen on mobiles?
  • Are you images using up as much of the timeline as possible?
  • What is your content plan?
  • Are you timing updates?

Simply put: Good content = good reactions = over time you retain or grow the reach of your page. Good content timed = reaching the best possible numbers each time.

Twitter:

  • Who are the people you are following?
  • Who are the people that follow you?
  • How many RTs would you get on a Tweet that’s business related?
  • How many new follows do you get a week?
  • Are your images the right size to be displayed nicely in the timeline?
  • Do you have a growth plan for Twitter?
  • Do you have a content plan for Twitter?
  • Are you timing updates?
  • How many clicks on average do you Tweets get? Are they going to your website?

Instagram, Vine, Snapchat

  • Are your audiences on Instagram? Find out.
  • Should you be using Vine? Will quick 6 second videos get you customers? They could.
  • Are many of your demographic under 20? Yes? So why are you not on Snapchat?

And you’ll never guess who does this stuff for companies? Yeah.

Contact us if you want a full evaluation or an evaluation of on one of your channels.

Mulley Communications does training courses and consultancy around strategy. Sign up to the courses list or our mailing list.

Businesses: Time to get your Vine on

Mulley Communications does training courses and consultancy around strategy. Sign up to the courses list or our mailing list.

Main takeaways:

  1. If you are on Twitter already, get a Vine account
  2. Practice by making lots of quick videos
  3. Vine videos should be instructional not promotional and fun not boring
  4. Make your Vine titles obvious/informative
  5. Share them on Twitter
  6. Get your public URL

Vine is an app from a company Twitter bought a while back. Vine lets you make 6 second videos. Just 6 seconds. All in one go or you can make them in smaller bits and put them together. They have to be done via your Vine mobile app. Another mobile first company. You can get the app for iPhone, Android and Windows.

Back in August about 3% of people in Ireland had a Vine account and this is growing, not rapidly but steadily. The value of Vine is that the video you record can be shared into the Twitter feed of everyone that follows your Twitter account and can be played on desktop or mobile instantly. No clicking and it popping out into a browser or anything like that. As Twitter grows and it is already massive in Ireland, your Vine videos can, in a way, be seen by more people.

Now in addition, your Vine videos can be seen on a public profile page. Which means lots of Google traffic to your videos so you don’t need just Vine traffic and Twitter traffic. So if you were dithering about Vine, now is the time to decide. All the elements are there now to use it for marketing.

And they can also be embedded, like this from Pendelton:

6 seconds can add a hell of a lot of context
Images can give more context than text only. animated images even more context, video with audio way more. The issues with video have always been the production that goes in to getting them right, even if they’re just two minutes long.

Now while you don’t need 10,000 hours to get them right, you do need some practice so playing with making really short videos means you can get your experience level up quite quickly.

A nice example is Essential French in Cork sharing 6 second French lessons.

Some guides on how to use Vine. From Convert with Content. Beginners Guide from Mashable.

Mulley Communications does training courses and consultancy around strategy. Sign up to the courses list or our mailing list.

Snapchat: Why isn’t your brand on it?

Updated as of June 2014.

Every now and then someone will write a post encouraging you to bandwagon on to the latest trend in digital. This is such a post. Snapchat is now mainstream and pretty huge in Ireland. IPSOS MRBI says 21% of adults aged 15+ are on Snapchat in Ireland. 9 months ago it was 11%.

June 2014 Snapchat in Ireland stats

The data is there to show that for younger demographics, it’s not just Facebook anymore. And these younger demographics marched Bebo, Instagram, mySpace and Facebook into the mainstream. Right now, there are 500 Million photos or videos uploaded to Snapchat every day. That’s about the same as the number of photos uploaded to Facebook and 5 times as many as Instagram.

Snapchat, the sexting thing?

Get over yourself. People were sending silly pictures of themselves well before Snapchat but Snapchat is seen as one of the enablers of this. Snapchat is a great little app that allows you to send pictures or videos taken right now to your friends and they are guaranteed to expire/evaporate in ten seconds or less when clicked on. You can write a teeny amount of text on the image or video and draw on it too. The images are not on their phone, they’re not on the Snapchat servers. Lost forever like tears in the rain. Ephemermal media they’re calling it.

SnapchatPicture

If someone manages to take a screenshot, Snapchat informs you of this so you know not to trust that person again. In extreme cases, when you basically hack into the phone and connect it to a computer, you may find a picture in a temporary file on the phone but that’s it. Pretty safe really.

So your brand isn’t there, why?

Hardly any companies are using Snapchat in Europe to market, which is a shame. If one of your core audiences are Irish people ages 15-20 then Snapchat is one place they’re at. Some companies in America are using Snapchat to connect to the “right audience” and do stuff around competitions and vouchers. Still, hardly any case studies right now. 16 Handles and Taco Bell are rolled out again and again right now but that will change.

What some companies are doing to Market on Snapchat:

  • Vouchers: Discount codes, 10% off vouchers. Show at till type things.
  • Contests: Submit a picture type contests. Take a picture of a product and add a comment.
  • Interactions: Just having a fun back and forth with users e.g. Holding a sign with loads of people’s names.
  • Exclusives: Tell Snapchat first before other channels. (A great way to build numbers)

Snapchat Stories are made for brands

Now that Snapchat has serious investment and it has a huge audience, it needs to commercialise what they’re doing. Everything these days is about the timeline so Snapchat is now going to try and do something with that. First comes creating something that end users will appreciate and then they can make money off it later. Enter Snapchat Stories.

Snapchat Stories allow you to weave Snapchats you made into a piece of content that is viewable for 24 hours. You can add to this Story any time you want and it gets tacked on to the end of the story. When people log in, they can see in the timeline, any Stories from friends. This is mine:

SnapChatme

This is a Vine of a Snapchat Story I made:

And stats released this week (June 23rd 2014) show that Snapchat Stories are getting … dun dun dun, 1 billion views PER DAY. Highly successful. There still aren’t any tools for brands to use but give them time, they’ll have them.

In the week that Facebook (who?) released Slingshot (what?), Snapchat announced a new feature for a single brand (for now). People will be able to add their content to the Snapchat Story of a brand at a specific location. It’s called Our Story. Done around a music festival for now. Body and Soul was last week and various Snapchatters were keeping me in the loop via photos and videos. Perfect alignment. Expect to see big brands host these around music festivals, launches, fashion weeks etc.

Some tips:
If you bung a load of photos or videos together on to your Story, they can become quite boring, even if just a minute long. Make the shots snappy and have an actual story in place. This means pre-planning for it. Use text in your Story to accentuate or explain the content. Fail fast and fail cheap: Try things, mess about. It’s Snapchat, silly mistakes do disappear.

I await a band making a music video and sharing it as a Snapchat Story. 10 second bursts, it can be done.

Snapchat Drawbacks

Right now Snapchat is mobile only and everything needs to be done through the mobile app for iPhone or for Android. There are no official apps for businesses that can be used. You can’t “officially” upload premade material to Snapchat so you can’t have highly produced content. (There are obviously unofficial ways around this, same for Vine) I’m sure if you are a huge brand though, there probably is a tool you can use for Snapchat that does allow uploading of pre-made video. Vine definitely has this.

Law of diminishing returns

Like everything else before it, Snapchat Stories will work really well for the first while but as more people and more brands start to saturate your timeline, they’ll become less effective. Same has happened with Banner Ads, Google Ads, Facebook Ads and it will happen with Twitter promoted tweets too. Get in early, make the most of it and then analyse what is coming next and be ready for it.

Do have fun on Snapchat.

Update: June 2014

Mulley Communications does training courses and consultancy around strategy. Sign up to the courses list or our mailing list.

A nation of chocaholics, Red Bull losing their wings?

The Checkout magazine Top 100 brands list is out. Coca-cola is top dog again but really it’s chocolate that we Irish buy a lot.

12 confectionery brands featured in the Top 100 list; Cadbury Dairy Milk (5th), Galaxy (36th), Nestlé KitKat (49th), Haribo (53rd), Maltesers (55th), Kinder (56th), Nestlé Rowntree (67th), Cadbury Roses (75th), Nestlé Aero (82nd), Cadbury Snack (87th), Cadbury Twirl (95th) and Mars (100th).

With all the huge online and offline media coverage of Red Bull in the past 12 months, Red Bull has actually dropped four places in the table to 26th from 22nd last year. Coke is 1st, Red bull 26th and Pepsi is 48th. Were I an agency I’d be pitching to Pepsi this week.

And in terms of the bad for you brands: Budweiser is still the number one off-trade alcohol brand, Blossom Hill is Ireland’s leading wine brand, Smirnoff is Ireland’s top spirit, and Silk Cut holds on to its position as Ireland’s leading tobacco brand.

Conversion Rate Optimisation Workshop

Conversion Rate Optimisation Workshop – Dublin, Cork

This is now booked out. If you want to add your name to future training courses, fill in this form.

Suitable for those that sell online like e-commerce websites, for those that want to convert leads on their website or blogs into contacts or customers.

This course will take you through the quantitative and qualitative techniques to help you discover what’s wrong and why it’s wrong, before moving on to the things that can help you get better results:

  • User testing
  • Ethnographic research
  • Surveys
  • A/B testing

We’ll also look at some industry conversion killers and conversion improvers to see if they could apply to your website.

Your trainer is Laurence Veale who has oceans of real world experience in this area.

Date and Time:
1.30pm until 5pm on May 7th

Pricing:
€97 for the half day workshop.

Location
Temple Bar Hotel, Dublin